The point of encouraging and involving service users in checking the quality of their support services is not to make life easy for support staff. It is to ensure that the people that live in that service, who have that support, are having the life that they want! Having a complete and fulfilling life is not easy for any of us. The Q-Team want to ensure that no-one is making it even harder for people that can already find it a struggle to access the things they love, would love, to do!