The Q-Team really enjoyed their visit to the service yesterday and found it really comfortable chatting to people over a bite to eat. Everyone seemed to relax and become more comfortable. Where at first they had seemed unwilling to chat, they moved on to competing to use the touchscreen Q-Kit and tell The Q-Team members about their experiences and things that had happened in their lives. It was great to see people sharing similar stories and talking about how they had dealt with things. It was also great to review services that the team had visited before with managers answering to The Q-Team on any actions following their visit. It was great to learn that they had all benefited from the visits and had been able to make a number of positive changes that the team had identified in their interactions with the tennants. Some great outcomes including a change in how people are involved in choices and a change to the way a communal space is used at a service.