If you haven't already, have a look at The Q-Team's information video. The Q-Team realised that services we visited often had problems visualising how a visit might look. Well we couldn't have that, so the team put their heads together and came up with the idea to make an information video to be sent to services prior to our visits. It is also a great way to explain to others some of the ways we help people to communicate how they feel. The Team worked really hard on his and it would be great if you could give it a "like" on Youtube so they can know what a great job they are doing.