Some great outcomes from a Q-Team visit this month. The Q-Team spoke to people at a service and observed interactions between staff and clients. They also used their experiences of visiting lots of other services to provide some feedback on how homely and personal they felt the service was.... The Q-Team sent a report with lots of feedback and suggestions that the service might have considered challenging. However, the service has taken on board all of

the feedback provided by the team and has written a full action plan based on the report! The Q-Team are very pleased and proud of the service for being so proactive in trying to address any issues that have been raised by their clients. The Q-Team are looking forward to our re-visit to see what has changed!!